Kraasa Return Policy

Return and Exchange Policy

At Kraasa, we strive to provide you with the best shopping experience. If you are not entirely satisfied with your purchase, we are here to help. Please read our return and exchange policy carefully.

1. Return Eligibility

Time Frame: You have 7 calendar days to return an item from the date you received it.
Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Proof of Purchase: A receipt or proof of purchase is required for all returns

2. Return Process

Initiate Return Request:
- Whats app us your Order Id on 9289287001 and initiate the process of return
Approval:
- Our team will review your return request within 2 business days.
- Once approved, you will receive a return authorization and instructions on how to send back your item.
Prepare Package:
- Securely pack the item in its original packaging.
- Print and attach the return shipping label provided by Shiprocket.
Schedule Pickup:
- We will schedule a pickup through the Shiprocket portal at your doorstep or drop off the package at the nearest courier partner location.
Tracking:
- Track your return shipment through Shiprocket’s tracking system.

4. Exchange Process

If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Exchanges are subject to product availability.

5. Refunds

Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Processing: If your return is approved, we will initiate a refund to your original method of payment.
Time Frame: You will receive the credit within a 3-5 Business working days, depending on your card issuer's policies.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the item.
Provide your order number, a description of the issue, and photos of the damaged item.
We will arrange for a return or exchange at no additional cost to you.