Exchange Policy

At Kraasa, we strive to provide you with a seamless and satisfying shopping experience. We follow

an exchange-only policy, which means you can raise an exchange request within 7 days of delivery.

Cancellation Policy:

In case there is an order cancellation, please do so before it is shipped. Once the product is shipped

it can not be cancelled using our website and and cancel penalty will be charged as follows -

(HANDOVER STAGE: Rs. 100)

* If Partial COD shipment is cancelled at any stage NO REFUND will be provided

Exchange Policy: 

To be eligible for an exchange, it is mandatory to share a valid purchase invoice along with an

unboxing video clearly showing the product being opened for the first time. Without these, we will

not be able to process your request. Please note, exchanges are allowed only for the same product

(article) purchased, and refunds are not provided under any circumstances.

We provide a reverse pick-up facility in most serviceable PIN codes through our courier partners.

Once your request is approved, the pick-up is usually scheduled within 2–3 business days. After the

successful pick-up, your exchange product will be delivered within 5 to 7 business days.

For locations not covered under our reverse pick-up service, customers are kindly requested to selfship the product(s) to the address below:

Sheela Fashion Industries Pvt. Ltd.

A-1/103, Swadeshi Compound, Kavi Nagar

Industrial Area Sector 17,, GHAZIABAD - 201002

Please ensure the product is packed securely to prevent any damage during transit. Kraasa

reserves the right to refuse exchanges for items that appear worn, washed, or used, in order to

maintain strict hygiene standards. Items returned in unacceptable condition will not be processed.

If you receive a defective or damaged item, do not ship it back right away. Instead, share clear

photos and details with us at hello@kraasa.com

. Our team will review your case and confirm the exchange within 2–3 working days.