Exchange Policy

At Kraasa, we strive to provide you with a seamless and satisfying shopping experience. We follow an exchange-only policy, which means you can raise an exchange request within 7 days of delivery.

To be eligible for an exchange, it is mandatory to share a valid purchase invoice along with an unboxing video clearly showing the product being opened for the first time. Without these, we will not be able to process your request. Please note, exchanges are allowed only for the same product (article) purchased, and refunds are not provided under any circumstances.

We provide a reverse pick-up facility in most serviceable PIN codes through our courier partners. Once your request is approved, the pick-up is usually scheduled within 2–3 business days. After the successful pick-up, your exchange product will be delivered within 5 to 7 business days.

For locations not covered under our reverse pick-up service, customers are kindly requested to self-ship the product(s) to the address below:

Sheela Fashion Industries Pvt. Ltd.

A-1/103, Swadeshi Compound, Kavi Nagar

Industrial Area Sector 17,, GHAZIABAD - 201002

Please ensure the product is packed securely to prevent any damage during transit. Kraasa reserves the right to refuse exchanges for items that appear worn, washed, or used, in order to maintain strict hygiene standards. Items returned in unacceptable condition will not be processed.

If you receive a defective or damaged item, do not ship it back right away. Instead, share clear photos and details with us at hello@kraasa.com

. Our team will review your case and confirm the exchange within 2–3 working days.

For any exchange-related queries or assistance, please feel free to reach us at hello@kraasa.com or WhatsApp us on ‪+91 7303214335‬

We are always happy to help!