Below FAQ are some common concerns of our clients before purchasing the product.
If you have other questions, please just send it to info@kraasa.com
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Queries
Q: “What is Kraasa?”
Kraasa is a footwear brand known for its stylish and comfortable shoes. We offer a wide range of shoes, including formal, casual, and sports footwear for both men and women.
Q: “How do I place an order?”
Ordering from Kraasa is easy. Simply browse our website, select the products you like, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your order.
Q: “What payment methods do you accept?
We accept a variety of payment methods, including credit and debit cards, PayPal, and other secure online payment options. You can find more details at the checkout page.
Q: “ How long will it take to receive my order?”
Delivery times may vary depending on your location and the shipping method selected. You can find estimated delivery times on the checkout page. We also provide order tracking to keep you updated on your delivery's status.
Q: “What is your return policy?”
We have a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 7 days of receiving it. For more details on our return process, please visit our Return Policy.
Q: “Are the shoes true to size?”
Our shoes are designed to fit true to size. To ensure you get the right fit, refer to our size chart available on each product page. If you have any doubts, feel free to reach out to our customer support team for guidance.
Q: “Do you offer international shipping?”
Yes, we offer international shipping to many countries. During checkout, you can select your location, and shipping options and costs will be displayed accordingly.
Can I track my order?
Yes, you can track your order by logging into your Kraasa account and accessing the order tracking section. You will receive email updates with tracking information as well.
Do you have a physical store?
Currently, we operate exclusively as an online store, and you can shop for our products on our website.
